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  • What types of clothing can I send you?
    We accept a range of high quality women's clothing, accessories and shoes. Click here to view our accepted brands list (these are always accepted). Items from brands not on this list, will be appraised on an item by item basis. Please note that we do not accept items from any fast fashion brands such Shein, Missguided, H&M, Primark etc. Contact us on WhatsApp (+447818439860) or complete our online form to have your items appraised by a member of our team.
  • What payout will I get?
    For each item sold, you keep 50% of the sale price. No additional hidden costs or surprises. We offer reduced commission rates for high-value or designer items: £250-500: 65% payout £500-£1500: 75% payout £1500+: 80% payout Our commission covers: item collection, quality control (washing, steaming and repairing where necessary), optimal price research, on-model photography, marketing (across our social media channels), listing (across several resale platforms), storage, customer service and postage of your items.
  • What platforms do you sell on?
    We cross-list your items across a range of platforms including Vinted, Depop, eBay, Vestiaire Collective and our website, to increase the chances of your items selling!
  • Who decides the selling price of my items?
    We have a team dedicated to analysing the current resale market to find an optimal price for your items. However, you will be emailed as soon as your items are live and if you'd like to adjust the pricing of any of your items up or down - just let us know via email or WhatsApp (+447818439860).
  • What happens if my items don't sell?
    At Rejazz, we understand that not every item may find its perfect match right away. If your items don't sell after six months, we offer the following options: Re-list: You have the option to re-list your unsold items at a reduced price for another chance at finding a buyer. Return: If you prefer to have your unsold items returned to you, we'll arrange for them to be shipped back at your expense. Donate: Alternatively, you can choose to have your unsold items donated to charity. We partner with reputable organisations to ensure that your items are put to good use and benefit those in need.
  • How do I send you my clothes?
    There are two options when it comes to returning your clothes to us. Drop off: We email you a pre-paid shipping label and you can send us your clothes via any EVRi drop off point. (No printer required). Click here to find your nearest EVRi drop off point. Collection: We'll email you a link to book a free home collection. Both options are free.
  • How do I get paid?
    Once an item sells, you get an email notifying you. This will include a link to a form to submit details on how you'd like to be paid (bank transfer, PayPal), including an option to have your proceeds donated to charity. You can choose to have these preferences saved for all future payouts.
  • How does the selling process work?
    Selling your pre-loved clothes with Rejazz is simple and hassle-free. Here's how it works: Contact: Tell us a little about the clothes you want to sell by filling out our short online form - or by chatting with us on WhatsApp (+447818439860). Send Us Your Clothes: Once your request is accepted, gather up the items you'd like to sell and ensure they're in good condition. You have two options for sending us your clothes (drop them off at your nearest EVRi point or we can pick up direct from you). We Handle Everything: We'll handle the process of photographing, listing, and marketing your items on our platform to maximise their visibility and appeal to potential buyers. Earn Cash: You'll get notified via email when an item sells and you can select your preferred payment method (via bank transfer, PayPal or you can choose to donate the proceeds to charity).
  • Where are you based?
    We are based in the UK and are only currently able to offer our selling services to sellers located in the UK and Northern Ireland. We are actively working on expanding our reach and hope to serve customers in wider regions soon.
  • Are all of your items quality checked?
    Every item listed on Rejazz has been quality checked by our team to ensure they are of high standard. Designer items are authenticated by a third party.
  • Do you offer returns?
    You can return your item within 14 days for a full refund. Please note, return shipping is at your own expense. If you return your item within 28 days, you will receive the equivalent amount in store credits to use on another item on our site.
  • Do you ship internationally?
    We currently only ship to the UK and Ireland. If you are based elsewhere and would like to make a purchase, message our customer service team at rejazzmail@gmail.com to see if this can be arranged.
  • How can I contact customer support if I have a question or issue?
    If you have any questions, concerns, or issues, our dedicated customer support team is ready to help. Here are the various ways you can get in touch with us: Email: You can reach us via email at rejazzmail@gmail.com Instagram: You can DM us on Instagram @rejazzshop Our team will respond to your inquiry as quick as possible, typically with 24 hours.

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